HELLO!
If you are having problems placing an order or with an order you received please contact our Online Customer Service for assistance at info@de-aesthetic.com. Please allow up to 24-48 hours for a response, operation hours are Monday-Friday 9am-4pm.
Emails sent after operation hours will be answered the next business day
Please allow 3-5 business days from order date for the item to be shipped.
RETURN & EXCHANGE
- What size should I order?
Please refer to our size chart available on each product page to determine the best fit for you. If you're between sizes, consider how you prefer your fit or contact customer service for advice.
- Do you offer international shipping?
Yes, we ship internationally. Delivery times vary based on location but typically take between 7-21 business days. Shipping costs will be calculated at checkout based on your location.
- What is your return policy?
We accept returns on most clothing items within 14 days of delivery, except for swimsuits, bodysuits, and lingerie which are all final sale due to hygiene reasons. There is a $15 restocking fee which will be deducted from your refund.
- How can I track my order?
Once your order has been shipped, you will receive a UPS tracking number via email. Use this number on our website or the carrier’s site to track your package. If you encounter any issues, please contact customer support.
- How do I care for my garments?
Care instructions are provided on the label of each garment. For best results, follow the specific instructions for washing, drying, and ironing. Most items are best cared for with gentle washing and air-drying.
- Can I change or cancel my order?
You can change or cancel your order within 24 hours of placing it. After this period, it's likely your order has been processed and can no longer be modified. For urgent changes, please contact our customer service immediately.
- What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We currently do not offer financing or installment payment options.
Please email info@de-aesthetic.com if you have any questions or concerns.